Connections Confab Begins
Last Thursday was one for the books. It was a culmination of several years of dreaming and several months of intense planning. Over a dozen guest service practitioners from Texas, Virginia, and North Carolina came...
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Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
Is Your Church a Landmark or a Lighthouse?
Not long ago I was having coffee with a pastor friend who mentioned that in his church, not one single member lived within a fifteen minute drive of the building. Think about that: not one...
Dads Who Run
As I type, I’m sitting in my living room looking out on the back porch and the landscape of Snowmageddon 2015. The Raleigh Durham area is caught in the icy grip of .000004 inches of...
Flashback Friday: Make it Invisible
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Making it invisible is a constant discipline for me on Sunday mornings. Regardless...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
Not My Job
Saturday night. I had dropped by the grocery store on my way home from church. Cough drops, ice cream, Diet Coke. It was a tiny little list, just right for the self-checkout line. Except the self-checkout line...
Is Your Guest Service Team in a State of Desperation?
Maybe you’d give a resounding yes! But you might just be answering the wrong question. I’m not talking about a team that has lost its vision, or struggles to get enough volunteers, or seems to constantly experience...
Flashback Friday: A Walk to Remember
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! For several years Merriem and I lived out in the country, and every...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
