Today’s question comes from Todd Singletary, Pastor to Guests at Grace Church in South Carolina. He asks: Do you use any surveys or tools to get feedback from someone after their first visit? Yep. Yep we do. First Time...
In a recent post I mentioned that new generations bring new preferences on how we greet and treat them. Not everyone in your church will respond to every on ramp in the same way. Having...
An updated version of this post can be found here. Why a First Time Guest bag? For several years now we’ve handed out a small gift bag to all of our first-time guests (FTGs). There...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
One of our guest service plumblines is the first visit should set up the second visit. We believe that for all of the importance of visit number one, the real win is that a guest returns in...
