Your Policies are Dumb
I am a long-time, loyal customer to a particular bank. I won’t name them here, because I have a practice where I don’t identify the negative examples I share on the blog, and because I don’t...
Tagged: strategy
Hitting the ESRC Button
Several months ago I had a conversation with my friend Tony, the owner / operator of my favorite Chick-fil-A. (Full disclosure: Tony employs two of my sons, so I will only speak in positive, glowing terms...
Flashback Friday: What’s Your Preferred Communication Gateway?
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! If you need me to do something for you, the best way...
What Are Your Rules for Ministry?
Recently I came across an article regarding Chuck Jones “rules for Wile E. Coyote.” Though my wife and I disagree on the animated genius that is the Road Runner vs. Coyote, the reality is that...
Do You Have a Crazy Badger?
Stories like these shouldn’t make me laugh. I should be a man of concern. Of compassion. Of a furrowed brow and a heavy heart. But when I see a headline that reads, “CRAZY BADGER TERRORIZES...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
Is Your Guest Service Team in a State of Desperation?
Maybe you’d give a resounding yes! But you might just be answering the wrong question. I’m not talking about a team that has lost its vision, or struggles to get enough volunteers, or seems to constantly experience...
“I’ll See You Tomorrow!”
It definitely wasn’t what I expected. I stopped by the Wendy’s drive through on my way home from church on Sunday. I went through the traditional song and dance with the order taker: place order....
Flashback Friday: Friendly, But Not Intentional
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! …I’m friendly to the people I know. But it takes intentionality to be...
Interview Your Volunteers
On this morning’s commute, I was tuned in to a station where the hosts were talking about one question in Bed Bath & Beyond’s hiring process: “If you were a breakfast cereal, what kind would you be, and...
