Published: 3 months ago

Guest Services Philosophy

Today marks the beginning of an every-once-in-a-while series called Primer Posts, a curated collection of my favorite articles and books on one particular topic. These are the resources I usually point to when people ask about getting started on or getting better at the topic in question.

Each collection is designed to be an ever-evolving list as new material is written and new gaps are filled in. If you have an idea for a category for an upcoming Primer Post, let me know here.

Blog posts

The Five Plumb Lines series:

Top five books to buy today:

See all Primer Posts categories.

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