Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Author: Danny
First Time Guest Surveys: A Primer
Today’s question comes from Todd Singletary, Pastor to Guests at Grace Church in South Carolina. He asks: Do you use any surveys or tools to get feedback from someone after their first visit? Yep. Yep we do. First Time...
Stop The Assembly Line
In his best-selling Creativity, Inc., Ed Catmull, President of Pixar Animation and Disney Animation, takes us through the incredible journey of building the world’s most loved (and most powerful) films. But it wasn’t the “story behind...
Flashback Friday: How Your Guest Service Team Can Shine (Even When The Sun Doesn’t)
Every Friday I dig into the archives and dust off an old post. As I type, the eastern seaboard is preparing for Hurricane Matthew. Even if certain regions escape wind and flood damage, it’s almost certain...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Duly Noted
I am the dad of three sons. Correction. I was the dad of three sons. Or still am. For fifteen years “Male Father of Male Offspring” might as well have been on my business card. Merriem and...
The One Question That Will Help Your Church Get Going
“Where are we now?” It’s a simple question. A difficult question. Easy to ask. Painful to answer. It’s a question that helps to ground you. It acknowledges what is true. It gives you a starting point. The question doesn’t...
Thursday Three For All (Readers Are Leaders Edition)
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. This week we’re tackling the theme of reading. And look at...
Five Reasons Nobody Comes To Your Training
We’ve all been there: we have a volunteer training scheduled. We arrive early. Set up the room. Straighten the chairs. Run over our notes one more time. And then…we wait. And wait. And wait a little...
Flashback Friday: Putting In Your Time
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Imagine for a moment that you’re in a big box store, a...
