The One “Guest Services Prayer” That God Always Answers
If I might be so bold, I know the question you can ask God that will almost always get a response. It’s a question that’s easy enough to ask, but the answer might come with...
Author: Danny
Leaning Isn’t Leading
Recently, my daughter spent several birthdays at a pizza joint of her choosing. It was actually just one birthday – her 14th – but we were there for so long I think she might have...
4 Ways to Know You’re Addicted to Innovation
In a recent post we talked about the art of innovation: we’re created as creative creatures, and creating is a good thing. Except when it’s not. Except when innovation comes at the cost of clarity....
Addicted to Innovation
Leaders, thinkers, and creatives tend to love the art of innovation: let’s try this thing or what if we did x or simply hey, what if…? And there’s nothing wrong with innovation. God created us...
First-Time Guest Bags: a Q&A
The recent posts on our First-Time Guest bags and our redesigned First-Time Guest cups have sparked a few further questions via email, text, and social media. It’s giving me flashbacks of fourth grade Danny, who...
Danny Recommends: Step2 Neighborhood Wagon
Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...
What’s Your $2 Hot Dog?
One of my favorite books is Will Guidara’s Unreasonable Hospitality, and one of my favorite stories from the book is the tale of the $2 hot dog. If you’ve heard a podcast, read an article,...
Top Ten Quotes: The Common Rule
I’m going to shoot straight with you: there are plenty of books that I choose to read precisely because (a) I don’t want to and (b) I know I desperately need to. The Common Rule:...
First-Time Guest Bags: Why They Matter (and What We Use)
This is an updated version of a previous post. For several years now we’ve handed out a small gift bag to all of our first-time guests (FTGs). There are three reasons why we do it,...
How Does a Hospitable Culture Apply to the Front Desk?
We’re in an ongoing series called Hospitable Culture. The big question is this: What if hospitality isn’t something we do, it’s simply who we are? In other words, what if we could bump hospitality beyond...
