A Job Well Done…Is Rarely Noticed
I managed to snap this photo on the fly yesterday morning at our Brier Creek Campus. I say “managed to” because Sandy – the lady in the picture – is like a Windex Ninja. She...
Category: First Impressions
Serving Beyond Self
I’ve long told you that we have some of the best volunteers at any church, anywhere. In full disclosure, lots of pastors at lots of churches say that, but the difference is it’s really true...
Appearances Matter
Like a lot of people, I like to get away from the craziness of the office from time to time and retreat to one of my local “mobile sites” to catch up on email, finish...
A Tale of Two Relationships
There are two businesses that I frequent on a regular basis. (And by “regular” I mean “compulsive.”) These are different businesses, with two different product lines, two different bottom lines. Both businesses are great. Both...
Customer Loyalty Programs and the Church
I thought this article from Help Scout was pretty interesting. The skinny: researchers examined the effect of customer loyalty programs on…you guessed it…customer loyalty. The test involved handing out two sets of “free carwash” cards....
Take Another Look
We like what we know. Whether it’s our favorite lunch spot or trusted vacation destination or a go-to pair of shoes, we’re fans of the familiar. And familiar is okay, as long as we remember...
Going the Extra Mile
I’m always amazed at our volunteer team’s insatiable desire to create a “wow” moment whenever they get a chance. But I’ve been really amazed at what I’ve witnessed the last couple of weekends at our Chapel Hill Campus....
Flashback Friday: Let ‘Em Own It
I’m busy rifling through my daughter’s candy basket, picking out all the Snickers bars. Meanwhile, here’s a post from the archives: Your team will make mistakes. They will have an error. They will fall flat on their face or trip over...
What’s Your Brown M&M?
One of my favorite “details” stories revolves around Van Halen and their brown M&Ms. Disclaimer: I didn’t listen to much Van Halen as a kid. I remember when “Jump” made it big on the radio....
Friendly, But Not Intentional
Have you ever considered that your church needs to get over being friendly? Frequently when I show up at a church to help with guest services training, I’m approached by a sweet little blue haired...
