Serving With A Spread
You’re looking at someone’s spiritual gifts on display. I snapped this picture on Easter Sunday morning just before our volunteers snapped the food up. This is the result of a couple of ladies – Vickie...
Category: First Impressions
Engage or Get Out
It happened again last night. I met another practitioner in a long line of walking customer service disasters. Two of my boys and I stopped by a fast food chain to grab dinner after a...
You Can’t Always Get What You Want
Churches seem to live in the culture of “yes”: “Yes, we’ll start that program.” “Yes, we’ll turn the music down.” “Yes, we’ll offer both a traditional service and a contemporary service and a service for...
The New Venue’s Value
Before you read the following post, take note that the original publication date was April 1. April. First. April Fools Day. Thank you. And carry on. Last year several of our pastors attended a workshop...
Long John Silver’s Goes Overboard
There are a few phrases that I never planned to say in my lifetime: “I’m sorry I ran over your kitten.” “How was I supposed to know that you can’t microwave gloves to warm them...
How Do They See It?
I don’t want to become blind. I don’t want to fail to see what other people see. I don’t want to overlook a glaring hole in our process for welcoming first time guests. I don’t...
Wow-Mart
I dig good stories of customer service. Especially when I’m the customer in question. Sure, I want you to have a good experience wherever you go, but I don’t want you to have all the...
Why We Do What We Do
Two weeks ago, a lady walked up to our First Time Guest tent after the service she had just attended. She was in town for her niece’s wedding the day before. The niece is a...
What the Church Can Learn From Disney (part 6)
Finally, people. This is the last in a series of blog posts. You can catch up here. Today we’re cranking out a two-fer. That’s right: two Disney principles in one post, which is exactly what...
What the Church Can Learn From Disney (part 5)
Polish your people. If there was one letdown of the Disney experience, it was this: not everybody who works there believes it is the happiest place on earth. It wasn’t like that on past trips....
