Answer The Question They’re NOT Asking
A couple of weeks ago our kids were out of school for spring break. Because we’re the type of parents who prefer to show our love by shoving a bucket of trans fats in their...
Category: First Impressions
Flashback Friday: What Does Your Posture Reveal?
Every Friday we get all into recycling around this place. This post originally appeared on July 17, 2008: …Now, that’s what she said. What she revealed was, “I’m making a lousy eight bucks an hour working this dead-end job....
Guesswork, part four: Somebody’s Gotta Own It
We’re in week four of a series called Taking the Guesswork Out Of Guest Services. If you’re a pastor or ministry leader of a church with no guest services team, a lagging guest services team, a...
Introducing Ministry Grid
No matter the size of your church or the breadth of your volunteer team, you likely struggle with the never-ending need for good quality training. If you’re like me, you’ve spent roughly 40 bajillion waking...
Guesswork, part three: Defining the Vision
It’s week three of a new series called Taking the Guesswork Out Of Guest Services. If you’re a pastor or ministry leader of a church with no guest services team, a lagging guest services team, or...
So What’s REALLY in the Bag?
An updated version of this post can be found here. Yesterday I celebrated the fifth April 1st on the blog. That’s right. In case you have the spiritual gift of gullibility, you were the victim...
First Time Guest Giveaways
[Editor’s note: before you read the following post, please take notice of two things: 1. It was originally penned on April 1. (APRIL. FIRST.) 2. And if April 1 does nothing to jog your brain, you...
What Happens on Monday?
If you’re a regular reader, you know that Fridays are usually reserved for archived posts. But that was before @MichaelMears tweeted this question yesterday: Are you gonna blog any on connecting new peeps at Easter &...
Guesswork, part two: Building an Organic Culture
We’re on week two of a new series called Taking the Guesswork Out Of Guest Services. If you’re a pastor or ministry leader of a church with no guest services team, a lagging guest services team,...
Why We Say “Attend One, Serve One”
On our First Impressions Team at the Summit, we try to get by with just a very few rules: never be rude to a guest. Serve where you’re wired. Never feed ’em after midnight. But...
