What Happens on Monday?
If you’re a regular reader, you know that Fridays are usually reserved for archived posts. But that was before @MichaelMears tweeted this question yesterday: Are you gonna blog any on connecting new peeps at Easter &...
Category: First Impressions
Guesswork, part two: Building an Organic Culture
We’re on week two of a new series called Taking the Guesswork Out Of Guest Services. If you’re a pastor or ministry leader of a church with no guest services team, a lagging guest services team,...
Why We Say “Attend One, Serve One”
On our First Impressions Team at the Summit, we try to get by with just a very few rules: never be rude to a guest. Serve where you’re wired. Never feed ’em after midnight. But...
Guesswork, part one: Killing Culture
Today we begin a new weekly series called Taking the Guesswork Out Of Guest Services. If you’re a pastor or ministry leader of a church with no guest services team, a lagging guest services team, or...
The “Guesswork” Series Begins
Today begins a new series that I’m calling Taking the Guesswork Out Of Guest Services. Well actually, today is the introduction to that series, because that way I get a whole extra week to tease you about it...
Does Attitude Match Atmosphere?
Last weekend I blazed through Nelson Searcy’s new book Connect: How to Double Your Number of Volunteers. I’m sure I’ll return to this blog in the weeks to come to more fully unpack some of the content,...
First Impressions Rap
There’s talent, and then there’s crazy talented. My friend Ashley Unzicker has and is both. Ashley is one half of the Unzicker duo. Her husband Todd is a fellow pastor at the Summit, our Campus...
Making The Most Of Every Opportunity
One of the scriptures that drives our First Impressions Team is Colossians 4:5-6: Walk in wisdom toward outsiders, making the best use of the time. Let your speech always be gracious, seasoned with salt, so...
When Culture is Broken
Whether you manage a store or minister at a church, sometimes you have to face the harsh reality that your culture is broken. Exhibit A: last Thursday I went to a local big-box store for...
Flashback Friday: Exceed the Expectation
Ah, Friday. The day where I’m intentionally lazy and repost to the glory of God. …I decided to go for broke and just invite him to church. Sure enough, he showed up the following Sunday. ...
