Magazines.com: Delivering “Wow”
Call me a pessimist, but I think most American companies have customer service that ranks just above Idi Amin’s summer camps and just below scraping gum off the bottom of your shoe with your bare...
Category: First Impressions
Car Lot Church (part five)
Today we wrap up a week’s worth of posts that have hopefully been fun and challenging (check the links at the bottom in order to catch up). My search for a car is far from...
Car Lot Church (part four)
This week we’re asking this question: do churches treat guests the way car lots treat customers? Catch up on earlier posts using the links at the bottom. Dan was the first car salesman we...
Car Lot Church (part three)
From the first moment, I knew George was going to give me trouble. It was our own fault, really. We foolishly assumed we were pulling up at the dealership at closing time on Saturday. “This...
Car Lot Church (part two)
This week we’re asking this question: do churches treat guests the way car lots treat customers? It’s going to be a no holds barred, honest look at the way we interact with new people. During...
Car Lot Church (part one)
My wife and I are about to replace her vehicle. Not immediately, as in I-need-you-to-tell-me-about-the-sweet-deal-on-your-ride replacement, but eventually, as in we’re-going-to-talk-about-it-for-the-next-eight-months-and-then-maybe-make-a-decision replacement. Which is why I was horrified on Saturday when she suggested that we...
Nobody Cares About Your Church (part two)
In the last post, I opened up a can of community apathy about your church. The average unchurched person doesn’t care how much time you put into the naming of your newest ministry project, or...
The Power of Observation
A few weeks ago the Franks crew made a stop at a Starbucks. I love Starbucks like fundamentalists love denim jumpers. They are all about customizing the experience for the customer and delivering the element...
Topical Tuesdays: Resources
We’re in the middle of a several-week series called Topical Tuesdays, where you pick the topic and I make up answers. You can add your topic / question to the list by commenting on this...
Bless-Your-Heart Hospitality
My up north friends may not understand this post. Y’all go back to eating your bagels and shoveling snow and saying “eh?” and check back in tomorrow, y’hear? But for us Southerners, let’s talk: All...
