What’s New In Your New Fall Season? (part one)
Listen up, youngsters: Uncle Danny wants to tell you a scary story. Back in the dark ages before Netflix, we had a thing called “Must See TV.” It was a trope by one of the...
Category: Guest Services
Yes, Your Parking Team Really Does Make a Difference.
I fly a decent amount. I’m not a triple-platinum black-diamond cardholder magic global miles member of any airline, and I’ve only been bumped to first class once in my life. And that one time, I...
Do Your First-Time Guests Expect to Be Known?
Some don’t. Some want to fly under the radar and remain anonymous as long as possible. They want the freedom to check you out, to discover if you’re real, to find out if your church...
Do We Aim For Excellence…or Perfection?
In the world of ministry, it’s always tempting to ask this question. After all, if we’re going to do something, let’s do it right. Right? We reinvent and revise and tweak and adjust. We set...
How to Instill Guest Services DNA to Your Entire Staff
Church staffs are infamous for building silos. Most of the time, it’s innocent: we get busy working in our corner of the world, and we forget that there are other ministry leaders running alongside us...
Applications From Appliances
The last few weeks have been…interesting…around the Franks household, to say the least. If it can be plugged in, cranked up, or taken apart, it’s probably broken at the least opportune time. I’m talking, of...
Easter is Over. Now What?
The Christian church just wrapped up one of the busiest weekends of our year. Community outreaches and egg hunts and extra services and cantatas and new volunteers and sunrise services and special sermons and stage...
Give ‘Em an Out
When the church gathers, it’s assumed that the majority of those gathered will be…well…the church: redeemed saints who worship Jesus, encourage one another, and look to the cross. But even if saints are the majority,...
Easter Isn’t Your Super Bowl
At the time this post goes live, we’re a dozen days away from observing the cornerstone of the Christian faith. The church calendar hinges on the death and resurrection of Jesus. Christmas celebrates the beautiful...
Get Rid of the Bug in Your Light
My friend Jeff told me about his recent visit to the dentist. The checkup went well (no cavities!). The appointment went as expected (the hygienist was prepared and the dentist was on time). The cleaning...
