In a recent post we discussed Patrick Lencioni’s challenge that clarity is more important than accuracy. Since that post went live, I heard a complementary quote from Daniel Simmons, a member of our Executive Team:...
Recently I talked about pandemic silos: those 2020-era phenomena that are completely natural, absolutely understandable, and potentially unavoidable. (They also must be destroyed.) As our staff team makes the rapid shift to “unpack our bags”...
If we could all have a moment of collective honesty, we might admit that these days, we feel like a herd of two-legged turtles with vertigo stampeding through chunky peanut butter. Maybe you don’t feel...
We are not living in the most relaxing of times. I write this sentence in the middle of a global pandemic, but truth be told, you’ll likely be able to apply it at any ol’...
We are in the middle of unprecedented times. And maybe the use of the word middle is a bit premature. As the world reacts to COVID-19, we really don’t know the kind of timeline we’re...
There are jobs that we never outgrow. There are duties that we can never completely hand off to another. There are responsibilities that will remain our responsibility no matter how high we climb up the...
In leadership, ripples matter. If a team member drops the ball on a project, the ripples will affect timelines and deadlines and other team members. If a volunteer is rude to a guest, the ripples...
There’s an overly-simple trick to get more people show up for your volunteer training: Schedule it when they’re already there. Don’t try to convince someone to come out on a Tuesday night. Don’t ask a...
In Steve Robinson’s new book Covert Cows and Chick-fil-A, he recaps his 30+ years on the marketing team of one of America’s most beloved brands. The book is full of personal stories and behind-the-scenes looks...
Tacticians, listen up. You know who you are. You live your life as a cubicle jockey, developing spreadsheets and master plans and mapped-out strategies to make your weekend services run smoothly. You have never met...
