Christmas at DPAC: Who It’s For
(This post originally appeared on December 9, 2014.) We’re neck-deep in last-minute planning for one of the largest events we do all year. Christmas at DPAC takes months of planning, miles of cable, tons of lights,...
Category: Staff Stuff
Explain the Why
You’ve undoubtedly heard the story of the husband and the ham. It’s a must-do illustration for all pastors. So much so, that all Southern Baptist seminaries require graduates to sign a contract stipulating that they...
Scooting the Saltshaker
Last week I revisited one of the better books on hospitality I’ve read in the last few years. Setting the Table by Danny Meyer is part autobiography, part how-to guide. Meyer is a crazy-successful restauranteur in New...
Flashback Friday: Ten Ways to Keep it Clean
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! 1. Pick up the trash. Inside. Outside. Your space. Someone else’s space. If...
Take Ownership (part two)
In yesterday’s post we discussed the problem of ownership: the fact that in every organization, there is usually a super-small group of people / individual who is radically passionate about their role. And surrounding them is...
When Culture Leaks
Last week my family had a glorious few days in The Happiest Place on Earth. As you know if you have read this blog for seven minutes, I’m somewhat of a Disney fan. I love...
One Question Wednesday
From time to time I’ll dial back the multi-paragraph blog posts and drill down on one question. (Okay, I’ve done it twice. But technically that counts as “time to time.” So boom.) Who are you...
Make Monday Matter
It’s Monday. Again. And depending on where you live, it could be one of those Mondays. You know what I’m talking about: you are looking out the window at gray skies and wet ground, and it...
Under Promise. Over Deliver.
One of my favorite customer service guys out there is blogger / author / speaker Micah Solomon. Here’s what he had to say in a recent post: In the movie “Elf,” Will Ferrell plays Buddy,...
Think Through It Before They Think Through It
We’ve talked before about the importance of absorbing the awkwardness for your guests. That means we want to think through their experience before they arrive in order to help them avoid any embarrassment. But as you...
