The Secret Shopper Service Begins!
[Editor’s note: before you read the following post, please take notice of two things: 1. It was originally penned on April 1. (APRIL. FIRST.) 2. And if April 1 does nothing to jog your brain, you...
Category: Staff Stuff
Take a Boss Break
I’m a sometimes fan of the CBS reality show Undercover Boss. While I recognize that it is highly-staged and engineered for emotion, the principle behind the process is important: good leaders are good followers. Each week, CEOs don lousy disguises...
The Procrastinator’s Guide to Easter
It’s here again. Easter happens this Sunday, and maybe – just maybe – you let it sneak up on you. Whatever the reason – March Madness, early spring break, Downton withdrawals – you are simply not ready...
You Need A Leadership Pipeline
If you are in ministry, I will almost guarantee that you are either (a) doing too much, (b) have done too much in the past, or (c) don’t really do anything at all because you’re...
The Way Things Are Supposed To Work…
…is usually a polite way of saying, “It’s not working.” You might hear yourself say this when talking about a process, a team, or a volunteer. “Well, the way that it’s supposed to work is…” You know...
Flashback Friday: Context Matters
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Around these parts, we talk a good bit about guest services within the...
Announcing the Connections Workshop: Guest Services
UPDATE (March 15): the April 22 event is now at capacity, but we’ve added another event on June 17. Sign up for email updates, or keep an eye on the blog / Twitter for the...
2015: A Look Back
This weekend in our services at the Summit, we took some time to celebrate what God did last year. To be honest, I view a video like the one below and it’s hard to wrap...
Beware the Emotional Postmortem
We’re just coming out of a two day conference our church hosted for almost 200 pastors. That conference was immediately followed by an all-church event that brought a couple thousand people together to talk about...
Don’t Waste Your Guinea Pig
In 1940, an Australian pathologist named Howard Florey conducted a clinical trial to examine the effect of penicillin on mice. He injected eight mice with deadly bacteria, and followed up with a penicillin treatment on...
