Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I thought this article from Help Scout was pretty interesting. The skinny: researchers...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
From time to time I’ll dial back the multi-paragraph blog posts and drill down on one question. (Okay, I’ve done it twice. But technically that counts as “time to time.” So boom.) Who are you...
I have a love / hate relationship with Luke 10. If you know the latter part of that chapter, then you’re familiar with the story of Mary and Martha, two sisters who counted Jesus as...
It’s Monday. Again. And depending on where you live, it could be one of those Mondays. You know what I’m talking about: you are looking out the window at gray skies and wet ground, and it...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! The note landed on my desk several weeks ago. It came to me...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
I don’t know about you, but I tend to think of the stuff of life as weights. Job pressures. Anxiety. Family pressures. Temptations. Exterior expectations both reasonable and unreasonable. Regrets. Lofty goals. Financial needs. An...
One of my favorite customer service guys out there is blogger / author / speaker Micah Solomon. Here’s what he had to say in a recent post: In the movie “Elf,” Will Ferrell plays Buddy,...
I’m a big fan of signs. No, not the creepy M. Night Shyamalan movie featuring Mel Gibson in his pre-Aramaic days. I am referring, of course, to the wayfinding devices that populate airports, retail centers, hospitals...
