Three things I’ve been reading. Three things I hope you’ll enjoy. Remember: click the bold print to read the whole shebang. Watching is Not Doing (Confronting the Spectator Problem). Oh, that our pew-dwellers would read and heed Seth...
Whether you manage a store or minister at a church, sometimes you have to face the harsh reality that your culture is broken. Exhibit A: last Thursday I went to a local big-box store for...
Ah, Friday. The day where I’m intentionally lazy and repost to the glory of God. …I decided to go for broke and just invite him to church. Sure enough, he showed up the following Sunday. ...
One of the plumblines for our First Impressions Team is that the gospel is offensive, but nothing else should be (follow the link for a more detailed explanation). That means we intentionally enter into each...
Last night was a fun moment in the life of the Franks family, if you define “fun” as torture + horror x infinity. Jacob and Austin’s school was playing basketball against a school in Wake...
I ran across this old post, and it brought back great memories not only of a Durham Performing Arts Center event nearly three years ago, but a reminder of how incredible the DPAC staff was...
Last week Merriem and I celebrated our 20th anniversary. We capped the day by visiting a swanky steakhouse here in Durham (not because I’m lavish, but because somebody gave us a gift card). We’d been...
Hey campers: I’m working on a new blog series that’ll debut soon, and I need your help. If you’re a small church, big church, or in-between church, chances are your guest services team needs tweaking....
My friend and first impressions guru Mark Waltz has undeniably drilled in my skull the importance of “wow!” moments: small or large gestures designed to communicate to guests, customers, or friends, “You matter.” A few weeks...
We’re wrapping up a three-day series called Dancing with the Elephant, where logistical nerds cackle with glee about how to pull off a large scale event in the guest services realm. Never fear, non-logistical nerds:...
