18 Inches to a Better Guest Services Team
Giving your guests a better experience doesn’t take as much work as you think. Sometimes, all it takes is 18 inches. A foot and a half. That’s about what it takes for a volunteer to...
Tagged: guest services
Thursday Three For All
Avoiding the Christmas Crowd Trap. (via @MarkLWaltz) A great reminder as we head towards Christmas at DPAC. Don’t just show up to serve. Engage. We expect thousands of new people this Christmas season. People who haven’t...
Serving Beyond Self
I’ve long told you that we have some of the best volunteers at any church, anywhere. In full disclosure, lots of pastors at lots of churches say that, but the difference is it’s really true...
Appearances Matter
Like a lot of people, I like to get away from the craziness of the office from time to time and retreat to one of my local “mobile sites” to catch up on email, finish...
A Tale of Two Relationships
There are two businesses that I frequent on a regular basis. (And by “regular” I mean “compulsive.”) These are different businesses, with two different product lines, two different bottom lines. Both businesses are great. Both...
Thursday Three For All
Why It Matters What Outsiders Think. (via @davidcmathis) David Mathis hits it out of the park again. (Earlier I linked to his previous post, A Reason To Really Be Offended.) Paul prominently mentions “outsiders” again...
Customer Loyalty Programs and the Church
I thought this article from Help Scout was pretty interesting. The skinny: researchers examined the effect of customer loyalty programs on…you guessed it…customer loyalty. The test involved handing out two sets of “free carwash” cards....
Take Another Look
We like what we know. Whether it’s our favorite lunch spot or trusted vacation destination or a go-to pair of shoes, we’re fans of the familiar. And familiar is okay, as long as we remember...
Thursday Three For All
How Office Control Freaks Can Learn to Let Go. (via @Lifehacker) My name is Danny, and I am a control freak. (Hi, Danny!) If you find yourself taking on an increasing number of projects and/or people,...
Going the Extra Mile
I’m always amazed at our volunteer team’s insatiable desire to create a “wow” moment whenever they get a chance. But I’ve been really amazed at what I’ve witnessed the last couple of weekends at our Chapel Hill Campus....
