Tagged: guest services

Don’t Waste Your Welcome Center

I’m a firm believer in First Time Guest tents. I think there are strategic, guest-focused, practical reasons for keeping them outside year-round, making them highly-visible – and highly-useful – to guests before they ever...

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read...

Flashback Friday: Stop. Think.

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Every weekend, you commit a huge sin against those that come...

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read...

First Time Guest Surveys: A Primer

Today’s question comes from Todd Singletary, Pastor to Guests at Grace Church in South Carolina. He asks: Do you use any surveys or tools to get feedback from someone after their first visit?  Yep. Yep we do. First...