You Have To Decide Whom To Offend.
The first time guest who can’t find a parking spot, or the charter member who refuses to relinquish his long-held space. The worshipper who arrived early to stake a spot in the back, or the couple running late...
Tagged: guest services
Don’t Waste Your Welcome Center
I’m a firm believer in First Time Guest tents. I think there are strategic, guest-focused, practical reasons for keeping them outside year-round, making them highly-visible – and highly-useful – to guests before they ever...
Flashback Friday: How Do They See It?
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I don’t want to become blind. I don’t want to fail...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read...
Christmas at DPAC: It’s Not For Us
(This is a modified version of a post that originally appeared on December 9, 2014.) We’re neck-deep in last-minute planning for one of the largest events we do all year. Christmas at DPAC takes months...
How Does a Night Service Affect First Impressions?
Matthew Dunavant, Connections Director at The Bridge Church in Spring Hill, TN, asks: We are experiencing a growth spurt and are adding two additional services starting in the new year: three on Sunday morning like we...
Flashback Friday: Stop. Think.
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Every weekend, you commit a huge sin against those that come...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read...
First Time Guest Surveys: A Primer
Today’s question comes from Todd Singletary, Pastor to Guests at Grace Church in South Carolina. He asks: Do you use any surveys or tools to get feedback from someone after their first visit? Yep. Yep we do. First...
Flashback Friday: How Your Guest Service Team Can Shine (Even When The Sun Doesn’t)
Every Friday I dig into the archives and dust off an old post. As I type, the eastern seaboard is preparing for Hurricane Matthew. Even if certain regions escape wind and flood damage, it’s almost...
