Published: 2 days agoNew

Flashback Friday: Six Times to Talk to Your Guests

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Let’s start with the basics: we should aim to talk to our guests all the time. When they show up on …

Published: 3 days ago

Thursday Three For All: Why Your Church Won’t Change, Working on a Snow Day, and Life in the Vatican

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.)   Seven Reasons Why Your Church Won’t …

Published: 4 days ago

Q&A: How Do You Serve Families With Special Needs?

Today’s Q&A is hosted by Josh Navey, our Kids Pastor at the Summit. Get in touch with Josh on Twitter: @joshnavey or @summitrdukids.   Q: What are some ways your guest services team, or church service at large, serves families with special needs? [name withheld, Maryland] …

Published: 5 days ago

Twenty-five.

9,131. That’s the number of days that occur in a quarter of a century. 9,131. That’s 25 years x 365 days per year, + six leap days. 9,131. That’s the number of days since a way-too-young boy stood in front of hundreds of people. Knees …

Published: 6 days ago

A Tale of Two Post Offices

The United States Postal Service has taken some significant hits over the years. Rising expenses and dropping income, the delicate balance between not-really-a-government-agency and definitely-a-government-agency, the rise of email and the death of first class mail, the shuttering of many locations and curtailed hours …

Published: 1 week ago

Flashback Friday: Let It Breathe

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   At my core, I naturally drift to being a micromanager. I like to know that systems systematize and structures keep their …

Published: 1 week ago

Thursday Three For All: Books, More Books, and Gorillas

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.)   10 Rules to Read More Books …

Published: 2 weeks ago

Passion Community Church (Cincinnati, Ohio)

Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT destination? Have a leader I need to talk to? …

Published: 2 weeks ago

“May We Glorify You Through Our Spreadsheets”

Last week as our staff team came back together for the first day of the new year, we had much to celebrate: over 14,000 in attendance at Christmas at DPAC, over $34,000 raised for NeighborHealth Center, and hundreds of decisions made to follow Jesus. …

Published: 2 weeks ago

Guest Services Workshop: Central Florida Edition

Florida friends, I’m heading your way. Next month I’ll be in Orlando leading a Guest Services Workshop, and I’d like for you to join me. The event will be hosted by Grace Alive Church and First Baptist Orlando, and is specifically geared for you …

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