6 Ways to Undervalue Your Guest Services Team
Too often, we view a Guest Services team as a “nice to have” ministry: if we have the personnel or the budget or the attention to give to it, great. But if hospitality should be...
Author: Danny
Top Ten Quotes: Building Spiritual Habits in the Home
When I first picked up Building Spiritual Habits in the Home: Small Steps You Can Take Today, I did so based on two assumptions: I’m happy to report that I was right on Assumption #1,...
Q&A: How Can We Eliminate “Visitors”?
Q: Do you have any tips on helping our lead pastors eliminate the use of the word “visitors”? [Submitted in a recent session of Confab] A: (Yes, I know. That’s an intentionally misleading title. No...
What Helps Them?
in the world of guest services, our goal is to be proactive, not reactive. That means that we never want a guest to feel the need to ask a question, look for a volunteer, or...
Introducing DIOCESE
Before you read the following post, take note that the original publication date was April 1. That’s April Fools Day, for the pranksters among us. Carry on. For too long, the evangelical world has been...
Not For Us.
Not long ago I read Dave Browning’s book Deliberate Simplicity: How the Church Does More by Doing Less. In it, he tells the story of his church paving the parking lot. It was the early...
Q&A: How Do I Transition a Volunteer Off of My Team?
Q: We expect that our volunteers will actually show up. So how do I transition someone off of my team after they consistently stop showing up? [from a recent One-Day Workshop] A: If there is...
Danny Recommends: Book Darts
Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...
Q&A: When Helping Guests Acclimate, How Much is Too Much?
Q: How much is too much when it comes to introducing guests to people, showing them around, and giving them information? (question submitted during a recent One-Day Workshop) A: The “How much is too much”...
Top Ten Quotes: The Practice of Godliness
I was first introduced to Jerry Bridges almost twenty years ago via his book The Discipline of Grace. That book remains my favorite of his, though I’ve gone on to read others like The Pursuit...
