Q&A: What’s the “Creepy Threshold” in Guest Services?
Q: We’re having a debate on our Guest Services Team as to whether or not it is “creepy” to approach someone already seated in the auditorium with an extra “Hello, welcome!” So my question is:...
Author: Danny
Introducing the “Large Church” Series
A couple of years ago I rolled out the “Small Church” series: a collection of articles aimed at those serving in churches of 150 or fewer people in attendance each week. I had a fantastic...
What Are You Reading?
It’s almost here, fellow nerds: summer book season, where we load up our Kindles or stuff our beach bags full of the latest, the greatest, or just those that are in the pile we need...
4 Ways to Highlight First-Time Guest Surveys
We’ve talked before about our First-Time Guest surveys: the four questions that go out to every guest who gives us their contact information. Those surveys are a way to keep our finger on the pulse...
Danny Recommends: First-Time Guest Tents & Supplies
Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...
A Reflection for Easter
Easter weekend is upon us. If you work at or serve in a church, you are facing additional services, additional guests, additional go go go over the next few days. The temptation at Easter is...
6 Ways to Undervalue Your Guest Services Team
Too often, we view a Guest Services team as a “nice to have” ministry: if we have the personnel or the budget or the attention to give to it, great. But if hospitality should be...
Top Ten Quotes: Building Spiritual Habits in the Home
When I first picked up Building Spiritual Habits in the Home: Small Steps You Can Take Today, I did so based on two assumptions: I’m happy to report that I was right on Assumption #1,...
Q&A: How Can We Eliminate “Visitors”?
Q: Do you have any tips on helping our lead pastors eliminate the use of the word “visitors”? [Submitted in a recent session of Confab] A: (Yes, I know. That’s an intentionally misleading title. No...
What Helps Them?
in the world of guest services, our goal is to be proactive, not reactive. That means that we never want a guest to feel the need to ask a question, look for a volunteer, or...
