Today I’m continuing a new, every-once-in-a-while series I call Danny Recommends:, posts that tip you off to the stuff that I…well…that I recommend. The recommendations might be products for use in your ministry, resources that will help...
Last week we cranked the fifth iteration of our High Capacity Volunteer (HCV) Cohort. Back in January 2013 – after realizing the huge need for our Connections staff to gain some alignment and traction with each...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! The last 48 hours in the Franks household have been…interesting…to say the least. We...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Fewer things bring me more joy than to hear a volunteer talk about...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
One of our guest service plumblines is the first visit should set up the second visit. We believe that for all of the importance of visit number one, the real win is that a guest returns in...
I recently read Chip Bell’s latest book, Sprinkles: Creating Awesome Experiences Through Innovative Service. One of Bell’s standout quotes dealt with a switchup in signals that can plague a guest / customer / client of any organization: Colorful service involves...
I have a disorder. I’m pretty sure I have a lot of ’em, actually, but I have one in particular that I’ll highlight today. I can’t stand to be around you when you’re eating cereal....
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I hear it all the time. You do, too. Perhaps you’ve said it....
