Ten Ways to Keep it Clean
I work in a church office. And if you’ve ever worked in a church office, you know that cleanliness is not always next godliness. Not to be too judgmental, but there are days when “looks...
Author: Danny
Your Church Ain’t The DMV
I’m sorry for using such strong language in the title of this post. But sometimes “ain’t” is the only word that will suffice. So I apologize to all of my English teachers from the past,...
Do Something Different
Yesterday was Father’s Day, which means one thing in our family: Ice cream for dinner. Father’s Day Ice Cream Dinner has become somewhat of an annual tradition, because (a) I’m the father and (b) I...
Flashback Friday: Along For The Ride
The first time my wife and I went to a Broadway show, we saw the value of a good usher in action. From the moment we entered the theater, we were literally ushered to our...
Thursday Three For All
Five Spectacular Ways to Create the Worst Customer Experience. (via @jeanniecw) I get it: they’re not customers, they’re guests. But still, how many of these are our churches guilty of? 4. Recruiting the wrong people Your employees play...
Details Matter…Even at the Gas Pump
I snapped this little jewel a few weeks back at the gas station just down the road from my office. In case you can’t tell what the gentleman in the picture is doing, he’s...
Are Your Volunteers Saved By the Bell?
True story: I was just a little bit old for the Saved By The Bell. I was 16 when it premiered in ’89, and besides, it didn’t really take off until Mr. Belding hired his brother Rod as...
2014 Summer Reading List: Yours (Guest Services Edition)
[Quick note: after I drafted this post last week, I heard from my friend Jason Young, who compiled the mother lode of guest services reading for the summer. You can find that list here...
Flashback Friday: One Man’s Trash…
…It was when I drove into my hometown that I remembered the twice a year trash amnesty week. For seven days in the spring and a matching seven in the fall, you can put...
Thursday Three For All
Secrets of Consistent Customer Service: How to Be Great Again and Again. (via @micahsolomon) How’s your church doing on the consistency scorecard? Do you deliver the same (or better!) “wow” experiences each week? The summary statement...
