You just landed on an every-once-in-a-while series called Primer Posts, a curated collection of my favorite articles and books on one particular topic. These are the resources I usually point to when people ask about getting started...
Many of us carry the title of leader, but we don’t often hold the posture of a leader. In other words, we’re more comfortable doing rather than developing. But a real leader will intentionally develop...
If you’ve never been a part of our Guest Services Weekender, you still have two more chances this calendar year: Thursday, July 28: join leaders from North Carolina, South Carolina, Georgia, and Delaware Sunday, October...
When your church sets out to build a new facility (or expand on an old one) there are a veritable ton of decisions to be made. If you’re in the guest services world, you may...
I’ve said before that a multi-site approach may necessarily mean multi-standards. In other words, the permanence of the facility and our standing in the facility (rent vs. own) might affect things like cleanliness, environment, and...
We’re building a series based on the first-time guest follow up process. (You can see the first five parts here, here, here, here, and here.) You can read back over all of those “how to” and “why to” posts,...
I’m doing a rare author giveaway today…stay tuned until after the quotes. I’ve long been a fan of my friend Jason Young. Whether we’re talking about his previous books like The Come Back Effect or...
In work and in life, we are going to have to deal with stuff that frustrates us. More accurately, we’ll have to deal with people who frustrate us. Maybe it’s their work style, or their...
We’re building a series based on the first-time guest follow up process. (You can see the first four parts here, here, here, and here.) Today…who actually follows up with your first-time guests? Is it a team? A person?...
The audio version of People Are the Mission dropped last week, and you can get it right now on Amazon, Libro, and wherever fine audiobooks are sold. Downloaded. Whatever. Also, if you’re not a current...
