Right Talk, Right Time, Right Tone.
Not long ago I was dining at a restaurant and headed to the restroom to wash my hands (because good hygiene is important, kids). As I made my way to the soap-and-water destination, I passed...
Category: First Impressions
What’s Normal For You…
…isn’t normal for everybody. You have your favorite parking spot. Your favorite seat in the auditorium. Your favorite door to walk in, your favorite greeter who smiles at you and says hello, even your favorite secret...
The Hospitality Litmus Test
Think back to last weekend. What did your interaction with guests look like? How many did you speak to? How many did you take the time to notice? How many caused you to interrupt your tasks...
What’s at Stake?
One of our church planters forwarded me this email last week. I share it both with his and the original author’s permission. I’ve changed her name and the name of our church plant for privacy...
Flashback Friday: Service Without Service
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Not too long ago I heard an interview with Bill Price, co-author of The...
Why Does It Matter?
This’ll surprise you, but I had a lot of pet peeves in college: my roommate who ate nothing but Top Shelf brand spaghetti and meatballs (unheated). Friends in the cafeteria who would grab my ice...
Flashback Friday: Use Your Own Bathroom
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I’m not exactly what you would call a public restroom aficionado. As a born-and-bred germaphobe,...
Who’s Gonna Stay at 30K?
It’s football season. Which – for my wife – means one thing: It’s marching band season. That’s right. Merriem is a marching band gal from way back. Football season means she gets to gleefully anticipate...
It’s Not About Parking Cars
Guest services isn’t about how you serve your guests. It’s about why. Parking a car, opening a door, seating a rear, and pouring a cup of coffee are means to an end. Sure, they’re an important means, but they’re...
Creating an Asking Culture
Last week we talked about those who ask: people on your team who challenge their friends to serve in a meaningful way within the church. Every team needs doers, but if your team doesn’t have...
