Just Listen.
It happened again just a few minutes ago. I was on the phone with a company, trying to get a customer service issue resolved, and I had the sneaky suspicion the service rep wasn’t giving...
Category: First Impressions
10 Ways to Raise the “Guest Awareness Culture” at Your Church
Every church in America has a guest problem. They may have a huge number of guests showing up each week (a great problem). They may not have had any guests in months (an awful problem). But if the “regulars”...
Flashback Friday: Serve Him, Not Them
Around these parts, we talk a lot about serving our guests as well as our members. And that’s a great concept, as long as people behave themselves. When they don’t complain about the parking, when...
Six Times to Talk to Your Guests
Let’s start with the basics: we should aim to talk to our guests all the time. When they show up on the weekend, they are our honored guests (that’s why we call ’em guests, and...
Five Ways to (Hopefully) Keep People from Falling Through the Cracks
I heard it again last weekend: another story from one of our guests who had contacted someone about something, and that someone never got back with them. Nor did the next someone. Or the next....
Your Guests Aren’t the Problem
Last Sunday I dropped by a local fast food joint on my way over to the new Blue Ridge Campus. Join me in my flashback, won’t you? It was roughly 1 PM on a Sunday...
Flashback Friday: Stop Muddying Your Messages
Are you a pastor? Preacher? Speaker? Ministry leader? Businessman? Marketer? Butcher, baker, candlestick maker? This may help end the white noise and drill down to the heart of your message: A unified message cuts through...
Replicate.
You’re looking at a picture of this morning’s kickoff of the 2014 Connections Cohort. To give some context, last year we started a monthly meeting of anyone who’s paid to to Connections Ministry at the Summit:...
18 Inches to a Better Guest Services Team
Giving your guests a better experience doesn’t take as much work as you think. Sometimes, all it takes is 18 inches. A foot and a half. That’s about what it takes for a volunteer to...
A Job Well Done…Is Rarely Noticed
I managed to snap this photo on the fly yesterday morning at our Brier Creek Campus. I say “managed to” because Sandy – the lady in the picture – is like a Windex Ninja. She...
