Serving Beyond Self
I’ve long told you that we have some of the best volunteers at any church, anywhere. In full disclosure, lots of pastors at lots of churches say that, but the difference is it’s really true...
Category: First Impressions
Appearances Matter
Like a lot of people, I like to get away from the craziness of the office from time to time and retreat to one of my local “mobile sites” to catch up on email, finish...
A Tale of Two Relationships
There are two businesses that I frequent on a regular basis. (And by “regular” I mean “compulsive.”) These are different businesses, with two different product lines, two different bottom lines. Both businesses are great. Both...
Customer Loyalty Programs and the Church
I thought this article from Help Scout was pretty interesting. The skinny: researchers examined the effect of customer loyalty programs on…you guessed it…customer loyalty. The test involved handing out two sets of “free carwash” cards....
Going the Extra Mile
I’m always amazed at our volunteer team’s insatiable desire to create a “wow” moment whenever they get a chance. But I’ve been really amazed at what I’ve witnessed the last couple of weekends at our Chapel Hill Campus....
Flashback Friday: Let ‘Em Own It
I’m busy rifling through my daughter’s candy basket, picking out all the Snickers bars. Meanwhile, here’s a post from the archives: Your team will make mistakes. They will have an error. They will fall flat on their face or trip over...
What’s Your Brown M&M?
One of my favorite “details” stories revolves around Van Halen and their brown M&Ms. Disclaimer: I didn’t listen to much Van Halen as a kid. I remember when “Jump” made it big on the radio....
Friendly, But Not Intentional
Have you ever considered that your church needs to get over being friendly? Frequently when I show up at a church to help with guest services training, I’m approached by a sweet little blue haired...
Structuring Your First Impressions Team
Yesterday I received an email from a pastor who is trying to revamp the guest services ministry at his church. He asked the “structure” question: How do you have your team organized? Since that’s a question I...
The Last Straw
On Friday, Merriem and I stole away to one of our favorite date spots: Ted’s Montana Grill. It’s the perfect place to go if you like eating copious amounts of meat while staring at the...
