Let’s Talk About the Weather
At the time of this writing, we’re in the middle of a hot spell. We’re talkin’ triple digit heat indexes, A/C units that run for days without stopping, and power bills that cost more than...
Category: First Impressions
Expertise Beats Exasperation
In the eastern North Carolina community of Elizabethtown, there’s a storefront restaurant called Melvin’s Hamburgers. It’s a classic hole in the wall joint, a place you normally wouldn’t stop unless you knew the treasures that awaited you inside....
Preparing for the Onslaught
An earlier version of this post originally appeared on August 20, 2012. The end of summer is nigh. If you are like most churches, you are only a few short weekends away from the fall...
[Freebie!] 5 Plumb Lines for Guest Services
Eight years ago this month, the blogosphere got just a teensy bit more crowded with the debut of Connective Tissue. To celebrate, I’m releasing a free PDF download of my very first booklet, 5 Plumb Lines for...
Guest Services and the Gap
The corporate gathering of believers serves many purposes: it is a family reunion. A time of mutual encouragement. A moment to join voices and minds and hands and hearts in order to proclaim the majesty...
Flashback Friday: Your Guests Aren’t the Problem
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! It was roughly 1 PM on a Sunday afternoon. The place was largely...
The Training Game
There are two types of churches when it comes to the training of volunteers: those who actually do it well, and those who really really really need to do it (really). And yes, I’m painting...
Beauty or Utility?
How do you view the nature of guest services on the weekend? When you think about the roles of the parking team, the seaters, the door openers, and the info table volunteers, what exactly do you think...
Flashback Friday: You Need a Story Repository
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Every family has one. You know what I’m talking about: that one relative...
The Power of Observation
[This post originally appeared on April 19, 2010.] A few weeks ago the Franks crew made a stop at a Starbucks. I love Starbucks like fundamentalists love denim jumpers. They are all about customizing...
