Category: First Impressions

My Takeaways from Connections Confab

Guest post by Charity Milligan, Director of Connections at Trinity Baptist Church in Jacksonville, Florida. The Connections Confab was a game changer for me. I’m the Director of Connections at a multi-service, multi-campus church. My...

Flashback Friday: Five Ways to (Hopefully) Keep People From Falling Through the Cracks

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   I heard it again last weekend: another story from one of our...

Why We Offer a Connections Confab

[This is a modified version of a post that originally appeared on December 2, 2014]   A couple of weeks ago I announced the 2017 Connections Confab – a small gathering for guest services / assimilation...

Christmas at DPAC: It’s Not For Us

(This is a modified version of a post that originally appeared on December 9, 2014.) We’re neck-deep in last-minute planning for one of the largest events we do all year. Christmas at DPAC takes months of...

Q&A: How Does a Night Service Affect First Impressions?

Matthew Dunavant, Connections Director at The Bridge Church in Spring Hill, TN, asks: We are experiencing a growth spurt and are adding two additional services starting in the new year: three on Sunday morning like we have...

Flashback Friday: Stop. Think.

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Every weekend, you commit a huge sin against those that come into...

First Time Guest Surveys: A Primer

Today’s question comes from Todd Singletary, Pastor to Guests at Grace Church in South Carolina. He asks: Do you use any surveys or tools to get feedback from someone after their first visit?  Yep. Yep we do. First Time...

Flashback Friday: Putting In Your Time

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Imagine for a moment that you’re in a big box store, a...

The Why Matters. (Even When It’s Accidental.)

In our First Impressions Training, we focus on the “Why.” That’s disappointing to some Type A people who simply want to get a checklist and get on with the job. But checklists don’t allow you to gauge...

Flashback Friday: Friendly, But Not Intentional

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Have you ever considered that your church needs to get over being friendly?...

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