Under Promise. Over Deliver.
One of my favorite customer service guys out there is blogger / author / speaker Micah Solomon. Here’s what he had to say in a recent post: In the movie “Elf,” Will Ferrell plays Buddy,...
Category: First Impressions
People > Signage
I’m a big fan of signs. No, not the creepy M. Night Shyamalan movie featuring Mel Gibson in his pre-Aramaic days. I am referring, of course, to the wayfinding devices that populate airports, retail centers, hospitals...
You Need a Skeleton Crew
What happens when a guest shows up late to your church? What do they see? What do they experience? What do they do? Where do they go? Not long ago I arrived at one of...
Pick Up Your Junk
No matter the experience you provide for your guests on the weekend, a dirty facility is going to leave a bad impression. It doesn’t matter how friendly your greeters are…it doesn’t matter how long your...
Flashback Friday: Help Them Help Them
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! If you’re a leader of people, part of your job is to help...
Flashback Friday: Why Comfort Will Kill the Weekend
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I’ve both experienced and heard of a whole library of guest horror...
Always On
If you work with people on the weekend, you’re always on. Our guests are always arriving, and you have to be ready for their arrival. You have to be prepared to offer help. You have to have...
No More Ghost Towns
Imagine for a moment that you serve on the guest service team at your church. You show up faithfully each week. You attend your Sunday School class, and the moment class is over you start...
Flashback Friday: The Bus is Coming
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I wouldn’t have believed it if I didn’t have two dozen witnesses. I...
For Them
Churches are notorious for building the kingdom. That seems like a good thing, until you realize that it’s not the kingdom with a capital “K” that the Bible talks about. Rather, it’s our own corporate...
