Ninja-Level Customer Service
Earlier this week I came to a COVID-19 crossroads: I realized for the entirety of this pandemic, I have not given a flying fig about what I eat. Chex Mix? Get in my belly. Family...
Category: Guest Services
About That Extra Mile…
In Matthew 5:41, Jesus pointed to a common practice of the day: Roman soldiers were allowed to conscript Jewish civilians into service and force them to carry their packs for one mile. In Jesus’ economy,...
Be Our (Virtual) Guest: What We’re Learning
Let’s start with the hopefully-obvious point: yesterday was April 1. April Fool’s Day. If you read the rare Wednesday post and thought our brand-new Quaranteenies™ idea was stupid, I have good news and bad news....
Connecting Online: a Pandemic Guide to Guest Services
Before you read the following post, take note that the original publication date was April 1. April. First. April Fools Day. Thank you. And carry on. We are living in unprecedented times. Charting unnavigated and...
Don’t Let Your Church Go Viral
The world is watching the ever-growing spread of COVID-19, or coronavirus. With each passing day, we read what if? scenarios surrounding healthcare supplies, travel restrictions, and advisories on large public gatherings. Which raises the question:...
Do You Need an Imperfectionist?
Regular readers know that I’m always on somewhat of a Disney kick, but my Disney kick has been even kickier lately. Between Disney+, an upcoming discussion around Be Our Guest, a recent trip to Orlando,...
Be Stingy With Your VHQ
We’ve talked before about the need for a Volunteer Headquarters (VHQ), a place where your servant leaders can grab coffee, store their stuff, and build relationships with one another. We have them at all of...
How Does “Attend One, Serve One” Affect Volunteers’ Kids?
I’ve long been a proponent of “attend one, serve one:” volunteers fully commit to attending an entire worship service (no slipping in late and slipping out early) and fully commit to serving during an entirely...
2019 Year in Review: Posts
It’s the end of a decade, campers! (Or the eve of the beginning of the year that will mark the end of a decade, if you just like to be controversial.) And sure, there are...
Your First-Time Guest Process Should Be Boring.
Many times, we assume that we simply have to deliver the sizzle and sparkle to our first-time guests. After all, if we don’t knock their socks off with our golf shuttles and Disney-esque environments and...
