Category: Guest Services

We’ve talked before about the need for a Volunteer Headquarters (VHQ), a place where your servant leaders can grab coffee, store their stuff, and build relationships with one another. We have them at all of...

I’ve long been a proponent of “attend one, serve one:” volunteers fully commit to attending an entire worship service (no slipping in late and slipping out early) and fully commit to serving during an entirely...

It’s the end of a decade, campers! (Or the eve of the beginning of the year that will mark the end of a decade, if you just like to be controversial.) And sure, there are...

Many times, we assume that we simply have to deliver the sizzle and sparkle to our first-time guests. After all, if we don’t knock their socks off with our golf shuttles and Disney-esque environments and...

The more church leaders I speak with, the more I realize that we have a lot of different models of how a guest services ministry is run at a church level. Here are the most-often-used...

Our local airport recently introduced a service called ParkRDU Express. It’s billed as a “trunk to terminal” service that allows you to (a) park closer than in an off-site lot, (b) have a driver pick...

You know the research: people decide within 1/10 of a second whether or not you’re trustworthy. In 1/3 of that time, a glance at someone’s face will cue you on their status and attractiveness. But...

For all of the church’s talk of “being on mission,” “living sent,” and “pursuing a Great Commission lifestyle,” I fear we may be overlooking one of the easiest ways to get the gospel into the...

In a recent post we talked about the irony that a $25 billion global brand has failed – in at least a couple of occasions – to invest in a hundred buck sign. Today, let’s...

There are a couple of Starbucks locations in town that are currently undergoing a remodel. The first, I saw a few weeks ago when I was swinging by for a grande Pike on my way...