Category: Guest Services

How Does “Attend One, Serve One” Affect Volunteers’ Kids?

I’ve long been a proponent of “attend one, serve one:” volunteers fully commit to attending an entire worship service (no slipping in late and slipping out early) and fully commit to serving during an entirely...

2019 Year in Review: Posts

It’s the end of a decade, campers! (Or the eve of the beginning of the year that will mark the end of a decade, if you just like to be controversial.) And sure, there are...

Your First-Time Guest Process Should Be Boring.

Many times, we assume that we simply have to deliver the sizzle and sparkle to our first-time guests. After all, if we don’t knock their socks off with our golf shuttles and Disney-esque environments and...

Who Should Own the Guest Services Team?

The more church leaders I speak with, the more I realize that we have a lot of different models of how a guest services ministry is run at a church level. Here are the most-often-used...

A Curated Experience Isn’t Always the Best Experience

Our local airport recently introduced a service called ParkRDU Express. It’s billed as a “trunk to terminal” service that allows you to (a) park closer than in an off-site lot, (b) have a driver pick...

The First Impression is a Self-Fulfilling Prophecy

You know the research: people decide within 1/10 of a second whether or not you’re trustworthy. In 1/3 of that time, a glance at someone’s face will cue you on their status and attractiveness. But...

Want to be Missional? Move.

For all of the church’s talk of “being on mission,” “living sent,” and “pursuing a Great Commission lifestyle,” I fear we may be overlooking one of the easiest ways to get the gospel into the...

Days of Signs and Wanders

In a recent post we talked about the irony that a $25 billion global brand has failed – in at least a couple of occasions – to invest in a hundred buck sign. Today, let’s...

It’s a Sign.

There are a couple of Starbucks locations in town that are currently undergoing a remodel. The first, I saw a few weeks ago when I was swinging by for a grande Pike on my way...

“What’s In It For Me?”

The following is an excerpt from our One-Day Workshop: After the First Visit, covering the moments and the months after a guest shows up at your church for the first time. Want to know more?...

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