Category: Guest Services

Announcing the 2017 One-Day Workshops

In just three months, we’re bringing back our One-Day Workshops. During last year’s debut, nearly 100 leaders from 40+ churches took part in these practical training events. The response was beyond what we could have...

Hear What They’re Not Saying

People won’t always tell you what they need. Sometimes it’s because of pride (“I can handle it on my own.”). Sometimes it’s because of fear (“What if they laugh or say ‘no’ to my request?”)....

Corporate Chronology: Moving Your Church Past “Us” vs. “Them”

I grew up in a small town. The majority of people who lived there were like me: they’d always lived there…all their life plus nine months. Their daddy was from there, and his daddy, and his daddy...

Your Face Is On Fire

Years ago, I heard a conference speaker share a story about the power of active listening. When he would check out at a retail store or coffee shop, he had a peculiar – yet fantastic –...

Flashback Friday: Preparing For The Onslaught

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Today’s post was originally released as a fall read, but with Easter on...

Developing Muscle Memory in Guest Services

Back in the pre-iPhone era, before our fancy contact whatzits and Siri-call-this-person shenanigans, we had to remember things called phone numbers. And occasionally, we’d find ourselves remembering the numbers more by the way our fingers...

Flashback Friday: Are You Ready When They’re Ready?

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   I’ve stumbled into several conversations over the past few weeks that have...

How to Bang the Drum Without Being a Jerk

Changing a culture ain’t for the faint-hearted. If you are new to your guest services role – or if you’re trying to introduce a hospitable culture in your church – it is going to take a...

Feel the Effect

When working with a team, it can be difficult to get your vision across. What is crystal-clear in your skull doesn’t always translate once it leaves your lips. And while being a clear visionary is...

All Signs Point To…What?

I snapped this photo during a recent hotel stay. In case you can’t tell what you’re looking at, this is a sign that points sign-followers to…a blank wall. As in: “follow this path, and walk into...

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