What the Church Can Learn From Disney (part 5)
Polish your people. If there was one letdown of the Disney experience, it was this: not everybody who works there believes it is the happiest place on earth. It wasn’t like that on past...
Category: Guest Services
What the Church Can Learn From Disney (part 4)
Don’t start here. Back that mouse up. For a long time now, I’ve been telling you that details matter. It matters that your facility is clean. It matters that there’s toilet paper on the...
What the Church Can Learn From Disney (part 3)
Where there’s a three, there’s a one and two. Catch up there first. For the rest of our lives, when we look back on Disney 2010, we’ll remember Rafael. Rafael is a waiter at...
What the Church Can Learn From Disney (part 2)
It’s a series, yo. Start here. Walt Disney envisioned that his theme parks would represent a grander “show,” a living movie, if you can imagine that. As such, you are not just walking into...
What the Church Can Learn From Disney (part 1)
I just returned from the Happiest Place on Earth. I’m referring, of course, to Walt Disney World, home of Orlando, Florida. Or something like that. I’ve long said that as the First Impressions Guy at...
Don’t Point…Take!
It’s not polite to point. That’s what your mama always told you, and she was right. Pointing is for duck-hunting dogs, not for people who are trying to get a guest where they’re going....
Be. Aggressive. Be, Be Aggressive
Anybody else have that cheer at your high school? That might have been my second-to-least favorite cheer that our cheerleading squad had, coming in only after “It’s hot, it’s hot, it’s hot in here…there...
Gospel-Centered Coffee
[Editor’s note: before you read this post, please take notice of two things: 1. It was originally penned on April 1. (APRIL. FIRST.) 2. And if “April 1” does nothing to jog your brain, you...
Listen.
There’s an old joke about a guy who went to prison and ended up in a row of cells with all of the “lifers” … those guys who had been in the place since...
Service Without Service
Not too long ago I heard an interview with Bill Price, co-author of The Best Service is No Service. The basic thesis of the book is that as a business / church / whatever-we-are, we...
