Category: Promotion

I have finally ripped off the Band-Aid, jumped into the deep end, and taken the selfie bull by the horns. A few weeks ago I joined the roughly 17 billion people who are on Instagram,...

For the last seven years, we’ve offered a series of One-Day Workshops in the late summer / early fall. Hundreds of leaders have joined us for a day long conversation around guest services, volunteer culture,...

The annual blog survey is back! Answer 15 quick questions in a few minutes and get a chance at a $50 Amazon gift card. (All answers are anonymous, unless you want to enter to win...

I have a confession to make: out of all of the meetings I sit in during a given calendar year, one of my very favorites is the day where we plan out the next calendar...

Sometimes it helps to break out of your context and get into another one…to capture some “we can do that!” moments by observing other teams doing it. That’s the gist of our Guest Services Weekenders:...

Time is ticking on the application deadline for Connections Confab, our coaching network that’s coming back in Spring 2023. Confab is a three-session, on-site networking group that gathers for two days each in February, March,...

Back in 2015 we launched a coaching network called Connections Confab. Today we count over 75 leaders from Maryland to Mississippi and Nebraska to North Carolina (and all points in between) as part of our...

Our team just wrapped up the content for our upcoming brand new One-Day Workshop topic, and I want to give you a sneak preview. But first, some context: back in 2016, we debuted a couple...

Our One-Day Workshops are celebrating our sixth big year, and you can snag a great deal for the next week only: Register for three slots and get a fourth for free. Those registrations can be...

If you’ve never been a part of our Guest Services Weekender, you still have two more chances this calendar year: Thursday, July 28: join leaders from North Carolina, South Carolina, Georgia, and Delaware Sunday, October...