Flashback Friday: Are You Provoking Your Volunteers to Wrath?
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Any time I want to feel really lousy about my [husband skills /...
Category: Staff Stuff
Why Leadership Development Needs Poetry and Plumbing
This spring I’ve been excited to partner with Lifeway Leadership as they roll out their Leadership Pipeline plan. If you haven’t downloaded their free ebook, go and do that now. Right now. (I’ll wait.) Later this...
Save the Date: Guest Services Workshop (take two)
Over in Summit Connections Team land, we’re in high gear prepping for our first ever One Day Workshop on guest services. On April 22 we’ll have 40 leaders from NC, SC, FL, TN, VA, MO, and NY...
Flashback Friday: The Problem With Outside The Lines
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! The road in front of our neighborhood has been undergoing a facelift lately....
The Secret Shopper Service Begins!
[Editor’s note: before you read the following post, please take notice of two things: 1. It was originally penned on April 1. (APRIL. FIRST.) 2. And if April 1 does nothing to jog your brain, you...
Take a Boss Break
I’m a sometimes fan of the CBS reality show Undercover Boss. While I recognize that it is highly-staged and engineered for emotion, the principle behind the process is important: good leaders are good followers. Each week, CEOs don lousy disguises...
The Procrastinator’s Guide to Easter
It’s here again. Easter happens this Sunday, and maybe – just maybe – you let it sneak up on you. Whatever the reason – March Madness, early spring break, Downton withdrawals – you are simply not ready...
You Need A Leadership Pipeline
If you are in ministry, I will almost guarantee that you are either (a) doing too much, (b) have done too much in the past, or (c) don’t really do anything at all because you’re...
The Way Things Are Supposed To Work…
…is usually a polite way of saying, “It’s not working.” You might hear yourself say this when talking about a process, a team, or a volunteer. “Well, the way that it’s supposed to work is…” You know...
Flashback Friday: Context Matters
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Around these parts, we talk a good bit about guest services within the...
