“Here” Must Connect to “There.”
If there is a struggle to be found in guest services within the local church, it’s the “here” factor. First impressions happens here. When we park a guest’s car, they first have to show up here. When...
Latest posts
Look Out For The Loom List
Most of us have a to-do list. We write down the things we need to accomplish, and then we set about the process of crossing them off. (Or if you’re psychotic like me, you do...
Gone to Pot
In case you’re keeping score at home, Friday’s post about sQuad: the Summit’s Secret Shopper Service was my annual April Fool’s Day joke. I’ve heard from at least a couple of you who bit. My apologies,...
The Secret Shopper Service Begins!
[Editor’s note: before you read the following post, please take notice of two things: 1. It was originally penned on April 1. (APRIL. FIRST.) 2. And if April 1 does nothing to jog your brain, you...
Thursday Three for All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
Take a Boss Break
I’m a sometimes fan of the CBS reality show Undercover Boss. While I recognize that it is highly-staged and engineered for emotion, the principle behind the process is important: good leaders are good followers. Each week, CEOs don lousy disguises...
Good Friday? Great Friday.
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! See Christ on the cross? That’s a gossiper hanging there. See Jesus? Embezzler....
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
The Procrastinator’s Guide to Easter
It’s here again. Easter happens this Sunday, and maybe – just maybe – you let it sneak up on you. Whatever the reason – March Madness, early spring break, Downton withdrawals – you are simply not ready...
See It Before You See It
If you can’t define the problem, you don’t have one yet. If you can’t imagine the potential for a solution, you may not be able to lead the way. If you can’t ask good diagnostic...
