Death By Ikea
If you don’t have a life, you may have noticed that this blog has been sporadic and quiet of late. I would like to be able to report that it is for some noble cause...
Latest posts
Flashback Friday: SwerveRDU
I can’t believe that I missed the opportunity last week to take you down a runaway destructive memory lane. Last week was ServeRDU, which makes me sad because no other ServeRDU will ever top the...
Thursday Three For All
Three links. Three things I’m reading. In three…two…one: Who Let This Guy In The Building? As usual, an instant win by Seth Godin. Are you letting other people talk to your customers? You may not have the...
The Not-So-Secret Leadership Principles of Chick-Fil-A
A few weeks ago I was invited to attend Chick-Fil-A’s Customer Appreciation Night here in Raleigh-Durham. Dan Cathy, President and COO of my favorite chicken chain, was in town and we were going to party till...
Use Your Own Bathroom
I’m not exactly what you would call a public restroom aficionado. As a born-and-bred germaphobe, I’m not a big fan of hanging out in the bacterial rodeo we call the men’s room. I believe that a...
Flashback Friday: Secondary Issues
Flashback Friday is back after its summer vacation. Today’s journey in the wayback machine actually opens up a rabbit hole of sorts to a week-long Audience Participation Week series, where commenters chose three random words...
Six Things You Need To Know About Your Wedding (part three)
Yes, I realize I’ve taken nearly a whole week to write about wedding ceremonies. And while that’s far from the standard fare for this blog, I’m secretly sitting back and waiting on the lucrative writing...
Six Things You Need To Know About Your Wedding (part two)
If you missed the first post, catch it here. (Go on, catch it.) And now…the next chapter: 3. A good wedding director is worth their weight in gold. Ideally, your wedding day will be your first and...
Six Things You Need To Know About Your Wedding (part one)
Gather ’round, children. Uncle Danny is going to divert from the normal posts about guest services be pastoral for a moment. Maybe even Grandpa-like. It’s wedding high season around these parts. I’ve officiated three ceremonies in...
The First Visit Should Set Up The Second Visit
This is part five in the Five Plumb Lines series. Jump to the other posts at the bottom of the page. The first visit should set up the second visit. My entire first impressions paradigm...
