Hospitality: More Than Greeters and Coffee. A much-needed reminder for those of us in the guest services biz. Sentimental hospitality emphasizes being nice and might describe the treatment you get at Disney World. Privatized hospitality is...
As I type, it’s 11:15 PM. It’s been a long day. A full day. But what is on my mind now is not the random assortment of things that demanded my attention over the last...
This is part three in the Five Plumb Lines series. Jump to the other posts at the bottom of the page. Everything Speaks. We no longer live in a world where people expect (and even...
Absolutely no setup for this one today. This simply remains one of my favorite painfully awkward videos. Click here to read the original post.
It’s the day before the day that strikes giddiness in the heart of radio DJs everywhere. Here’s a smattering of what I’ve been reading this week: Great Impressions…Can Turn Not So Good…Now. A great reminder...
A few weeks back I wrote about our new parking policy which stated that if a regular attending yahoo decides to park in First Time Guest parking, we’d tow them several zip codes away and also...
This is part two in the Five Plumb Lines series. Jump to the other posts at the bottom of the page. The why is more important than the what. The First Impressions Team tends to...
We’re in the process of getting out of the rental and closing on our new house, which means memory lane is filled with past attempts of selling our old house. Here’s one of the more...
Not everybody’s workin’ for the weekend. Me? I’m workin’ for Thursday. That’s when I let other folks do the blogging for me. Here’s some of what I’ve been watching and who I’ve been learning from...
Back on Easter weekend, we celebrated new life in Christ by baptizing 181 people. On-the-spot baptisms pose a lot of logistical challenges, not to mention the fear that we might baptize someone who isn’t quite...
