You Matter
It hit me again yesterday morning. The temperature was in the 40s. The cold, cold rain was steadily coming down out of a dreary gray sky. It was a great day to be a duck....
Tagged: first impressions
Guesswork, part one: Killing Culture
Today we begin a new weekly series called Taking the Guesswork Out Of Guest Services. If you’re a pastor or ministry leader of a church with no guest services team, a lagging guest services team, or...
Thursday Three For All
Thursday means I grab content from all over the web and put it in one spot. Just for you. Because I’m nice like that. Remember campers, click on the bold header to see the original...
The “Guesswork” Series Begins
Today begins a new series that I’m calling Taking the Guesswork Out Of Guest Services. Well actually, today is the introduction to that series, because that way I get a whole extra week to tease you about it...
Cruise Ship or Battleship?
Last week our family took our first cruise. Merriem’s mom & dad loaded us up, tossed us on the fun ship of the seas, and forced us to eat food around the clock as their...
Thursday Three For All
It’s the fourth day of the week, kiddies (or third day if you’re a complete Easter-hating pagan), which means it’s time for T34A, three links that have grabbed my attention and shook it like a...
Does Attitude Match Atmosphere?
Last weekend I blazed through Nelson Searcy’s new book Connect: How to Double Your Number of Volunteers. I’m sure I’ll return to this blog in the weeks to come to more fully unpack some of the content,...
Making The Most Of Every Opportunity
One of the scriptures that drives our First Impressions Team is Colossians 4:5-6: Walk in wisdom toward outsiders, making the best use of the time. Let your speech always be gracious, seasoned with salt, so...
Thursday Three For All
Three things I’ve been reading. Three things I hope you’ll enjoy. Remember: click the bold print to read the whole shebang. Watching is Not Doing (Confronting the Spectator Problem). Oh, that our pew-dwellers would read and heed Seth...
When Culture is Broken
Whether you manage a store or minister at a church, sometimes you have to face the harsh reality that your culture is broken. Exhibit A: last Thursday I went to a local big-box store for...
