Flashback Friday: Practical Ways to Prep for Easter
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Like death, taxes, and Donald Trump, Easter is a reality. The good...
Tagged: guest services
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Q&A: How Should We Brand Our Welcome Desk?
Q: We did a rebranding and new campus wide signage over the last year. One area I haven’t added signage to is the welcome desk in our front foyer. I can’t decide how to label...
#FakeNews Your Guest Services Team is Spreading
Fake news. It’s all over the … well … news. Nightly network broadcasts, social media feeds, presidential tweets, and water-cooler conversations seem to revolve around these ideas of who said what and what did it...
Clean Your Exit Ramp
People in ministry often discover that some things are out of their control. Nowhere is this more obvious than the question of facilities. If you don’t have the key to the supply closet, you can’t...
Flashback Friday: The Customer Isn’t Always Right
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Last week I overheard a brief exchange between a fast-food employee and...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Q&A: How Do We Get Guests’ Contact Information?
Q: What is the best way to get newcomers’ contact information? We have a connect card attached to our weekly program. During announcements the service host draws attention to the card asking people to fill...
Announcing 2017 Weekenders
There is power in observation. If you’re a part of this blog community, chances are good that you appreciate the benefits of reading. On this site, you’ll read about guest services, read about processes, read...
Flashback Friday: “I’ll Bet You’re A Gentleman!”
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! A few weeks ago I was walking into a gas station because I...
