Flashback Friday: Liam Neeson & Bad Goodbyes
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Last weekend part of the Franks family picked up Non Stop from our local Redbox....
Tagged: guest services
Four Ways to Stay Alert
In a recent post I talked about the importance of being alert when it comes to your guests: keeping an eye out for those who need assistance, a kind word, or a helping hand. Here...
Be Alert.
As I type, I’m sitting in Starbucks, and I’m approximately three minutes removed from the story I’m about to recount for you. Picture the scene: I’m settled in at my table by the window. My...
Flashback Friday: Context Matters
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Around these parts, we talk a good bit about guest services within the...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
First Time Guest Bags: An Intro
An updated version of this post can be found here. Why a First Time Guest bag? For several years now we’ve handed out a small gift bag to all of our first-time guests (FTGs). There...
Announcing the Connections Workshop: Guest Services
UPDATE (March 15): the April 22 event is now at capacity, but we’ve added another event on June 17. Sign up for email updates, or keep an eye on the blog / Twitter for the...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
Flashback Friday: Filter Your Focus
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Over the last couple of months I’ve read two or three books that...
On Corn Flakes, Misophonia, and Never Not Noticing
I have a disorder. I’m pretty sure I have a lot of ’em, actually, but I have one in particular that I’ll highlight today. I can’t stand to be around you when you’re eating cereal....
