What is the Cost of Bad Service?
I recently read The Experience, a new book by Bruce Loeffler and Brian Church. In it, Bruce draws on his decade experience as a Walt Disney World cast member to help organizations get better at delivering...
Author: Danny
Summoning the Genie
When you’re responsible for overseeing hospitality at a church, it’s only a matter of time until you start asking the “now what?” questions: We’ve developed a process for welcoming guests…now what? Everybody receives a gift on...
Flashback Friday: Answer the Question They’re Not Asking
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! A couple of weeks ago our kids were out of school for...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
What Do You Stand For?
Much ink has been spilled on the subject of vision. Whether it’s our churches, our businesses, our our individual lives, we’ve all been challenged to articulate our vision, pursue our vision, protect our vision, and...
Why Outside Greeters are More Important Than Inside Greeters
Let’s start a turf war, shall we? Because a post title like that is just the thing to get some gang warfare going between those who love the great outdoors and those who love great...
Absorb the Awkwardness
Every time a guest shows up at your church, you have a chance to give them a gift. No, not the keychain-with-your-church-logo or a complementary-smoothie-at-the-local-cafe type of gift, but something with far more meaning and...
Flashback Friday: Ask the Question; Close the Deal
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Last Saturday night we hosted our monthly Starting Point event: a three...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
Flashback Friday: Your Church Ain’t the DMV
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! A few weeks ago I endured that American tradition, the event that’s as...
