Many times, we assume that we simply have to deliver the sizzle and sparkle to our first-time guests. After all, if we don’t knock their socks off with our golf shuttles and Disney-esque environments and...
Our 2020 training dates are live, but one easy-peasy option is filling up quickly. We offer Guest Services Weekenders four times per year. In 2020, those dates are: January 25 April 25 July 25 October...
If we’ve met in person, it may surprise you to know that I’m naturally wired as an introvert. If have a proverbial hat to wear or role to play, I can flip on the extroversion...
Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT...
The more church leaders I speak with, the more I realize that we have a lot of different models of how a guest services ministry is run at a church level. Here are the most-often-used...
Today is Thanksgiving in the United States, which typically means the official kickoff to the holiday season. Today, turkeys will be basted, football will be watched, and politics will be gingerly avoided. Tomorrow, alarms will...
In leadership, ripples matter. If a team member drops the ball on a project, the ripples will affect timelines and deadlines and other team members. If a volunteer is rude to a guest, the ripples...
Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...
There’s an overly-simple trick to get more people show up for your volunteer training: Schedule it when they’re already there. Don’t try to convince someone to come out on a Tuesday night. Don’t ask a...
Anybody in the hospitality space knows who Horst Schulze is. As the cofounder and former president of the Ritz-Carlton Hotel Company, Schulze knows a thing or two about treating people with dignity and class. He...
