So much of guest services is about getting the experience right: we proactively plan the experience, thinking through every touchpoint from the perspective of our guests. We mentally work through variables and contexts, attempting to...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Every time a guest shows up at your church, you have a...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
As I type, I’m sitting in my sometimes-remote-office, Starbucks. It’s Tuesday, May 29, in the year of our Lord 2018, and we’re 90 minutes away from The Shutdown. If you’re in the distant future and...
If you are a multi-site church, chances are that at least one of your locations is in a facility you do not own. For us, we currently have just over half of our eleven campuses...
I go through drive throughs a lot. It’s not a fact that I’m necessarily proud of, but it’s a fact, nonetheless. Before I complain about drive throughs, I should mention that (a) I’ve never worked...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! One of our values for our First Impressions team is “Attend One,...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Yesterday I offered up ten books I think you should try reading this summer. Today, I’d like to share my own stack that I’ll be working through. But before I get to the list, let...
It’s summatime, summatime, sum-sum-summatime. And summatime means catch-up-on-your-reading time. Seriously, what are beaches, back porches, and poolsides for if not to break out your paperback or Kindle and make yourself smarter? (And don’t say “for...
