Category: Book Review / Insight

Top Ten Quotes: What Your Customer Wants and Can’t Tell You

I recently downloaded Melina Palmer’s What Your Customer Wants and Can’t Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economics. Melina is the host of The Brainy Business podcast, and her new book...

What Are You Reading?

As this post goes live, it’s the Tuesday after Easter. Which means two things: Okay, so the Tuesday after Easter doesn’t automatically mean that summer book reading lists are just around the corner, but my...

Top Ten Quotes: God Walk

Several years ago someone put a copy of The Rest of God by Mark Buchanan into my hands. It was one of the first books I’ve ever read on Sabbath, and still one of the...

Top Ten Quotes: The Ideal Team Player

I’ve long been a fan of Patrick Lencioni. I’ve read the lion’s share of his books, I regularly listen to both his At the Table and Working Genius podcasts, and I appreciate how he almost...

Top Ten Quotes: Bird By Bird

People who write like to read books written by people who write. If for nothing else, to keep from writing sentences like the one I just wrote. I’ve read a few great books written by...

2022 Year in Review: Books

Earlier I shared the top ten most-read and / or personal favorite blog posts of 2022. Today we turn our attention to everyone’s favorite list: the top ten reads of ’22. If you’ve been around...

Top Ten Quotes: Unreasonable Hospitality

I’ll just jump right in: one of the top five books I’ve read this year is Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect. It’s written by Will Guidara, the general...

Top Ten Quotes: The Experience Maker

I’ve long been a fan of Dan Gingiss, co-host of the Experience This! podcast with Joey Coleman. The podcast is built around the customer service experience, and if you’ve been around this blog space for...

Top Ten Quotes: The Culture Solution

Matthew Kelly’s The Culture Solution: A Practical Guide to Building a Dynamic Culture delivers on the title. It’s imminently practical, and the steps he lays out really will lead to a culture that lives and...

Top Ten Quotes: Empowering Leadership

This summer and fall, a few of us on our team are reading Michael Fletcher’s Empowering Leadership: How a Leadership Development Culture Builds Better Leaders Faster. I’ve found it to be a helpful, encouraging book...

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