Category: Book Review / Insight

I’ll just jump right in: one of the top five books I’ve read this year is Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect. It’s written by Will Guidara, the general...

I’ve long been a fan of Dan Gingiss, co-host of the Experience This! podcast with Joey Coleman. The podcast is built around the customer service experience, and if you’ve been around this blog space for...

Matthew Kelly’s The Culture Solution: A Practical Guide to Building a Dynamic Culture delivers on the title. It’s imminently practical, and the steps he lays out really will lead to a culture that lives and...

This summer and fall, a few of us on our team are reading Michael Fletcher’s Empowering Leadership: How a Leadership Development Culture Builds Better Leaders Faster. I’ve found it to be a helpful, encouraging book...

One of the most delightful books I’ve read so far from my summer reading list is – hands down – God of All Things: Rediscovering the Sacred in an Everyday World by Andrew Wilson. I’ve...

Chip Conley was a legend in the hotel industry. He had served as CEO of Joie de Vivre Hospitality for 26 years. At age 52, a young tech wizard invited him to leave it all...

I’m doing a rare author giveaway today…stay tuned until after the quotes. I’ve long been a fan of my friend Jason Young. Whether we’re talking about his previous books like The Come Back Effect or...

Earlier this week I offered up ten books that I think you should read this summer (Have you ordered ’em yet? You haven’t, have you?). Today, in the interest of full disclosure (and wanting to...

It’s that time again, campers: the late-springtime when nerds get giddy with excitement over everyone’s recommended beach reading lists. I have ten for you, picked out of what I’ve read over the last year. These...

Occasionally I’ll skim a book that was recommended to me, only to realize post-skim just how valuable the book was, and the need to go back for a deeper dive. Such was the case with...