Category: Book Review / Insight

I’ve long been a fan of Patrick Lencioni. I’ve read the lion’s share of his books, I regularly listen to both his At the Table and Working Genius podcasts, and I appreciate how he almost...

People who write like to read books written by people who write. If for nothing else, to keep from writing sentences like the one I just wrote. I’ve read a few great books written by...

Earlier I shared the top ten most-read and / or personal favorite blog posts of 2022. Today we turn our attention to everyone’s favorite list: the top ten reads of ’22. If you’ve been around...

I’ll just jump right in: one of the top five books I’ve read this year is Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect. It’s written by Will Guidara, the general...

I’ve long been a fan of Dan Gingiss, co-host of the Experience This! podcast with Joey Coleman. The podcast is built around the customer service experience, and if you’ve been around this blog space for...

Matthew Kelly’s The Culture Solution: A Practical Guide to Building a Dynamic Culture delivers on the title. It’s imminently practical, and the steps he lays out really will lead to a culture that lives and...

This summer and fall, a few of us on our team are reading Michael Fletcher’s Empowering Leadership: How a Leadership Development Culture Builds Better Leaders Faster. I’ve found it to be a helpful, encouraging book...

One of the most delightful books I’ve read so far from my summer reading list is – hands down – God of All Things: Rediscovering the Sacred in an Everyday World by Andrew Wilson. I’ve...

Chip Conley was a legend in the hotel industry. He had served as CEO of Joie de Vivre Hospitality for 26 years. At age 52, a young tech wizard invited him to leave it all...

I’m doing a rare author giveaway today…stay tuned until after the quotes. I’ve long been a fan of my friend Jason Young. Whether we’re talking about his previous books like The Come Back Effect or...