Three Keys to Building Your Volunteer Team
By now most of y’all know that I use this blog to think out loud. Well, “out loud” if you have a fancy way of making your computer device read to you. Or if you...
Category: First Impressions
Tim Keller on First Impressions
There’s a “Keller Clause” in the contract of all Summit employees. Because he and our lead pastor are besties, we have to quote Keller roughly every 20 minutes, or our tithing rate goes up significantly....
Why First Impressions Isn’t Just For First Timers
It’s true: I think First Time Guests are a big deal. I believe that they should be an honored part of any church’s weekend. But a First Impressions team done well won’t just benefit the...
Filter Your Focus
Over the last couple of months I’ve read two or three books that just happened to mention the Reticular Activating System. [Pause whilst I attempt to sound smart.] The RAS is the network of nuclei...
Along for the Ride
I just finished re-reading Nelson Searcy’s Fusion. It’s one of the top five books I recommend to anyone who is trying to refine the ministry of guest services / assimilation / first impressions / general all-around...
You Get One Chance
Recently I came across this comment from a first time guest. (You should know that I don’t make a habit of quoting FTGs on the blog. So if you’re a soon-to-be first timer, feel free...
Guesswork, part six: Protection and Progression
It’s the last week of a six part series called Taking the Guesswork Out Of Guest Services. If you’re a pastor or ministry leader of a church with no guest services team, a lagging guest services...
Flashback Friday: Bless Your Heart Hospitality
It’s Friday, where I kick back with the proverbial bag of chips and reach into the archives. As they say on TV, if you haven’t seen it, it’s new to you! All of us are...
Guesswork, part five: Build the Team
We’re in week five of a series called Taking the Guesswork Out Of Guest Services. If you’re a pastor or ministry leader of a church with no guest services team, a lagging guest services team, a...
Answer the Question They’re NOT Asking (part two)
Yesterday’s post was intended to be a stand-alone topic. I didn’t mean for it to turn into a two parter. But I also never mean to eat the whole plate of Kung Pao Chicken at...
