Meet ’em in the Middle
Last week Merriem and I celebrated our 20th anniversary. We capped the day by visiting a swanky steakhouse here in Durham (not because I’m lavish, but because somebody gave us a gift card). We’d been...
Category: First Impressions
Taking The Guesswork Out Of Guest Services
Hey campers: I’m working on a new blog series that’ll debut soon, and I need your help. If you’re a small church, big church, or in-between church, chances are your guest services team needs tweaking....
Cheeseburger in Paradise
My friend and first impressions guru Mark Waltz has undeniably drilled in my skull the importance of “wow!” moments: small or large gestures designed to communicate to guests, customers, or friends, “You matter.” A few weeks...
Flashback Friday: Reasons I Love My Church, #216
In the words of that great theologian Huey Lewis, “Is this the 50’s or 1999? …Gotta get back in time.” At the First Time Guest Tent last Sunday, a guest filled out one of our...
Dancing with the Elephant: Debrief the Event
We’re wrapping up a three-day series called Dancing with the Elephant, where logistical nerds cackle with glee about how to pull off a large scale event in the guest services realm. Never fear, non-logistical nerds:...
Dancing with the Elephant: Develop Your Systems
In yesterday’s post, I talked about the importance of defining the win when it comes to pulling off a large scale event. Knowing the event’s nature, the budget you have to work with, and the...
Dancing with the Elephant: Define Your Win
In my role at the Summit, one of my hats is to help run point for some of our larger-scale events. Things like Church at the Ballpark, The Gospel Summit, and Christmas at DPAC fall...
What Story Are You Telling?
If you’ve read this blog for a few seconds you know that I’m a freakishly huge Disney fan. Not the type of fan where I have a Captain Hook costume in my closet and the...
Flashback Friday: West Club is Going to the Dogs
From the archives: a must love dogs story… The Summit’s West Club Campus is located in the heart of a historical neighborhood that is populated with urban professionals and urban professional canines. These are the types of...
Flashback Friday: Relationship Rules
If you’re a pastor, it’s about people. It’s not about your processes, preferences, or performance. It’s simply about people. Today’s wayback machine talks a bit more about that… I’ve had two pretty major relational upheavals...
