Make it Personal.
This is part four in the Five Plumb Lines series. Jump to the other posts at the bottom of the page. Make it personal. I don’t care what size your church is. You can be...
Category: First Impressions
Everything Speaks
This is part three in the Five Plumb Lines series. Jump to the other posts at the bottom of the page. Everything Speaks. We no longer live in a world where people expect (and even...
Case Study: To Tow Or Not To Tow?
A few weeks back I wrote about our new parking policy which stated that if a regular attending yahoo decides to park in First Time Guest parking, we’d tow them several zip codes away and also...
The Why Is More Important Than The What
This is part two in the Five Plumb Lines series. Jump to the other posts at the bottom of the page. The why is more important than the what. The First Impressions Team tends to...
Book Review: How to Wow
You only have to be a semi-regular reader of this blog to know that I’m a big proponent of just about anything Mark Waltz writes on the subject of guest services. Mark was a Connections...
The Gospel Is Offensive. Nothing Else Should Be.
This is part one in the Five Plumb Lines series. Jump to the other posts at the bottom of the page. The Gospel is offensive. Nothing else should be. Let’s face it: most of us...
Flashback Friday: Resources
We’re wrapping up a two day conference called The Gospel Summit. It has been an incredibly energizing experience to be with and learn from more than 300 pastors and ministry leaders from across the country....
The Bus Is Coming
I wouldn’t have believed it if I didn’t have two dozen witnesses. I was at a lunch last weekend with my two oldest sons and a small army of friends from our First Impressions Team....
Flashback Friday: Engage Or Get Out
Yet another sub-standard customer service experience yesterday made me think of this post. What are your worst customer experiences? Comment below. Being a customer service hero doesn’t take any extraordinary skills, but it does take...
Who Needs To Know Your Why.
If you hang around me for about seven minutes or so, you’ll immediately recognize two things: 1. I’m a big fan of Reese’s Peanut Butter Eggs. You don’t necessarily need to do anything with that...
