Trash Your Vision
I’m usually not a huge fan of chain Mexican restaurants. Oh sure, the food is usually good and my family digs ’em, so I’m there quite a bit. But overall, it’s not what I’d choose....
Category: First Impressions
Make Your Opening Grand
A few weeks back I attended not one…but two grand openings. (I also get up early to watch women claw each other’s eyes out on Black Friday.) North Durham landed a couple of new establishments:...
Serve Him, Not Them.
Around these parts, we talk a lot about serving our guests as well as our members. And that’s a great concept, as long as people behave themselves. When they don’t complain about the parking, when...
Creepy Church
The people at Kensington Church get it. Church shouldn’t be creepy. It shouldn’t be a place where the unchurched crowd’s worst fears come true: I’ll be stared at. I’ll be judged. No one will talk...
Awkward
I love leaders who get it. Who understand the win. Who realize that the role of our weekend First Impressions team isn’t just to pour coffee or park cars, but to pave the way for...
What’s Your Tricky Tile?
I’ve been working on a theory for the last several years. I have absolutely no way to substantiate it, so it makes perfect sense that I’d put it out on a blog for all the...
Serving With A Spread
You’re looking at someone’s spiritual gifts on display. I snapped this picture on Easter Sunday morning just before our volunteers snapped the food up. This is the result of a couple of ladies – Vickie...
Engage or Get Out
It happened again last night. I met another practitioner in a long line of walking customer service disasters. Two of my boys and I stopped by a fast food chain to grab dinner after a...
You Can’t Always Get What You Want
Churches seem to live in the culture of “yes”: “Yes, we’ll start that program.” “Yes, we’ll turn the music down.” “Yes, we’ll offer both a traditional service and a contemporary service and a service for...
The New Venue’s Value
Before you read the following post, take note that the original publication date was April 1. April. First. April Fools Day. Thank you. And carry on. Last year several of our pastors attended a workshop...
